Frequently asked questions

They usually indicate lens width, bridge width, and temple length in millimetres—for example, 52–18–145. These measurements are a useful reference when comparing frames.

Many EMIRE frames may be fitted with prescription lenses. Compatibility depends on the model, your prescription, and the lens selected. Please ask a qualified optician to assess the frame before replacing its original lenses.

Lens specifications vary by model. The product page identifies the relevant characteristics and, where applicable, the lens maker. A feature such as polarization should only be assumed when it is expressly stated.

Choose your frame, select the available options, add it to your cart, and complete checkout. An order confirmation is sent to the email address provided after successful validation.

Availability is updated on the website but may change quickly, particularly for limited pieces. If an item can no longer be ordered, this will be indicated on the product page or during checkout.

Contact us as soon as possible with your order number. We will check its status, but a change or cancellation cannot be guaranteed once preparation or shipment has begun.

When tracking is available, you will receive an email after dispatch with the carrier’s details and tracking link. You can also review your order from your EMIRE account.

EMIRE serves a selection of international destinations. The available delivery methods, costs, and any destination restrictions are displayed at checkout after you enter your address.

Estimated delivery depends on the destination and carrier. The information shown at checkout is the best estimate available at the time of purchase. Customs processing may add time for some international orders.

Contact our team with your order reference before sending anything back. We will confirm eligibility, the return address, and the procedure applicable to your purchase. Please also consult our current terms and conditions.

Contact us promptly and keep the packaging. Include your order number and clear photographs of the parcel and product so that our team can assess the situation and assist you.

Rinse away dust when possible, then use a clean microfibre cloth and a product intended for optical lenses. Avoid household cleaners, abrasive materials, and excessive heat. Store the frame in its case when not in use.

For alignment, temple, hinge, or nose-pad adjustments, we recommend visiting a qualified optician. Avoid forcing the frame yourself, particularly when it uses titanium, rimless construction, or delicate components.

Purchase through emire-eyewear.com or a retailer listed on our Stockists page. If you have doubts about a product, contact us with photographs, its markings, and proof of purchase.

Contact the original seller with proof of purchase, photographs, and a description of the issue. Each request is assessed under the warranty and legal conditions applicable to the purchase. Accidental damage and normal wear are treated separately.