1. Data controller
The emire-eyewear.com website is operated under the EMIRE Eyewear brand. For any question concerning your personal data, you may write to contact@emire-eyewear.com.
2. Data we process
We collect only the information useful for providing the website, shop, and our services.
- Identity and contact details: name, email, telephone number, and billing or delivery addresses.
- Account and authentication: credentials, preferences, and history associated with the account.
- Order and transaction: items, amount, currency, delivery method, status, and order references.
- Communications: messages sent to customer service and return or warranty requests.
- Technical data: IP address, browser, device, security logs, and website interactions.
- Marketing and cookie preferences when you choose to provide or accept them.
3. Purposes and legal bases
- Performance of a contract: managing the cart, order, delivery, returns, and after-sales service.
- Legal obligation: accounting, invoicing, taxation, fraud prevention, and responses to competent authorities.
- Legitimate interest: securing the website, preventing abuse, handling requests, and improving our services without overriding your rights.
- Consent: optional audience measurement, non-essential cookies, and marketing communications to which you subscribe.
4. Sources of data
Information mainly comes from you when you create an account, place an order, use the contact form, subscribe to the newsletter, or manage cookies. Certain technical data is generated automatically while browsing. Carriers and service providers may also send us information necessary to follow an operation.
5. Recipients and service providers
Access is limited to people and providers who need it for their role. We do not sell your personal data.
- Odoo and technical providers needed for hosting, administration, and shop security.
- Carriers and logistics partners needed for delivery.
- Payment or settlement providers corresponding to the method offered at checkout.
- Google Analytics, Google Tag Manager, and Plausible for audience measurement, according to their configuration and your consent choices.
- Authorities, advisers, or courts where required by law or to defend our rights.
6. International transfers
Some providers may process data outside your country or the European Economic Area. Where required, these transfers rely on an adequacy decision, standard contractual clauses, or another recognised safeguard.
7. Retention periods
- Order and invoicing data is kept for the time needed to perform the contract and then to meet applicable accounting, tax, and evidentiary obligations.
- Customer-service requests are retained for the time needed to handle them and follow any dispute.
- Account data remains active while the account is used and is then deleted or archived according to applicable obligations.
- The cookie choice is stored for 180 days. Other tracker-related periods are described in our Cookie Policy.
8. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, or portability of your data, object to certain processing, and withdraw consent at any time. Withdrawal does not affect the lawfulness of earlier processing.
To exercise a right, write to contact@emire-eyewear.com and specify your request. Proof of identity may be requested where necessary. You may also lodge a complaint with the competent data-protection authority.
9. Security
We apply technical and organisational measures intended to protect data against unauthorised access, loss, alteration, or disclosure. As no system can offer absolute security, we reassess these measures according to risk.
11. Changes and contact
We may update this policy to reflect changes to the website, our practices, or the law. The date at the top indicates the current version. For any question: contact@emire-eyewear.com.